At Canvass Travel & Tour Pvt Ltd., your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://canvasstravel.com/, make a booking, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with high-quality travel services.

A. Personal Information You Provide:
We may collect information when you:

  • Make a booking or travel inquiry.
  • Create an account or register on our website.
  • Subscribe to our newsletters or promotional updates.
  • Participate in surveys, contests, or offers.
  • Communicate with our support team.

This may include:

  • Contact Details: Full name, email address, phone number, and postal address.
  • Travel Information: Passport number, nationality, date of birth, gender, emergency contact details, dietary needs, or medical conditions (if relevant for travel).
  • Payment Information: Credit/debit card details and billing address (processed securely through third-party gateways; we do not store complete card details).
  • Account Credentials: Username and encrypted password.
  • Communication History: Copies of your inquiries, messages, and correspondence with us.

B. Information Collected Automatically:
When you visit our website, we may automatically collect:

  • Your IP address, browser type, and operating system.
  • Device details, referring URLs, and time spent on our site.
  • Analytical data such as pages visited and actions taken.

2. How We Collect Information

We gather data through the following sources:

  • Direct Interactions: Information you provide when you fill out forms, send messages, or communicate with us via email or phone.
  • Automated Tools: Data collected via cookies, analytics tools, and similar tracking technologies.
  • Third Parties: Trusted partners like airlines, hotels, visa centres, and payment processors, as required to complete your travel services.

3. How We Use Your Information

We use your information to:

  • Deliver Services: Process bookings, arrange flights, accommodations, tours, and visa assistance.
  • Communicate: Send booking confirmations, itineraries, and updates regarding your trip.
  • Personalize: Customize our offerings to better suit your travel preferences.
  • Market Responsibly: Send you special offers, travel deals, and newsletters (you may opt out anytime).
  • Improve Experience: Analyze website performance and customer behavior to enhance our services.
  • Ensure Security: Detect and prevent fraudulent or unauthorized activities.
  • Comply with Legal Requirements: Fulfil regulatory, tax, or record-keeping obligations.

4. Sharing Your Information

We may share your information only when necessary to provide or improve our services:

  • Travel Partners: Airlines, hotels, visa offices, and tour operators.
  • Payment Processors: Secure platforms for handling financial transactions.
  • Technical & Marketing Providers: IT support, data analytics, and communication tools.
  • Legal Authorities: When disclosure is required by law or for protection against fraud.
  • Business Transactions: In case of mergers, acquisitions, or restructuring of our company.

All third-party partners are obligated to handle your information securely and in compliance with data protection laws. We do not sell, rent, or trade your personal data.

5. Data Security

We apply appropriate administrative, physical, and digital security measures to protect your information. While we strive to maintain a high standard of security, please note that no online platform can guarantee 100% protection against unauthorized access.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data held by us.
  • Correct inaccurate or incomplete information.
  • Request Deletion of your data in certain circumstances.
  • Object to the processing of your data for specific purposes.
  • Withdraw Consent where we rely on your consent for processing.

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described above or as required by law (for example, for accounting or reporting obligations).

8. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date. Please review this page occasionally to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Canvass Travel & Tour Pvt Ltd.
📍 108-C Rehmanpura, Lahore, 54000
📞 +92 306 4411731
✉️ canvasstravel01@gmail.com
🌐 https://canvasstravel.com/